FAQ

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest.

2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX, Shop Pay, Google Pay) and PayPal payments.

3. IS YOUR WEBSITE SECURE AND SAFE TO SHOP ON?

100% Yes. We understand that the safety of your personal information is extremely important to you, and extremely important to us.
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4. ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.